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The tool you need to deliver authentic service and put customers first. HubSpot Service Hub is self-help for customers when they need it most.
The customer service taken to new heights! With HubSpot Service Hub, you can create great customer experiences and support - easily and quickly! The tool you need to deliver authentic service and put customers first. HubSpot Service Hub is self-help for customers when they need it most.
Good customer service is hard work, as customers often have a long list of expectations, such as a personal touch, 1:1 interactions, easy access to online or phone customer service at any time, and instant responses.
It is a difficult seat to fill, and unfortunately, many businesses don't always get it right. To achieve happy customers, you must first be able to understand your customers. And you can do that with a Service Hub in HubSpot.
With HubSpot Service Hub, you can save several hours each week by consolidating your customers' most frequently asked questions into a HubSpot Knowledge Base full of useful information. Service Hub is connected to HubSpot's full CRM platform, so you have the total data overview right in front of you to capture potential questions.
And more importantly, with a Service Hub attached, you can respond to your customers' inquiries without them ever having to reach out to you, thus showing from the start that you understand them better than any of your competitors.
That and much more can be achieved when you choose a Service Hub in HubSpot.
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For many customers, the best service experience means being able to quickly find answers to their questions and resolve their problems. The Service Hub's Knowledge Base is designed to make it easy for customers to find answers and solutions themselves.
It's fast and easy, and you receive invaluable data on your users' issues. The Knowledge Base is so intelligently built that it doesn't just consist of a static list of frequently asked questions - which can often be found on a website. Instead, it learns what people are searching for and suggests what you can do to improve your entire customer journey by using your knowledge database.
Therefore, you don't need to spend time reaching out to your customer service to keep up-to-date on issues your customers encounter - it's all taken care of automatically for you.
Live chat also makes it easy to engage more customers in conversations. And with the help of automated service chatbots, you can expand these conversations to help your customers get answers - all without involving staff from the department.
Your potential customers need proof that it is good to do business with you. That means they need to be presented with credible sources that give them insight into what it's like to be your customer. And for that, you can use inbound marketing.
If you present your potential customers with, for example, good cases, they will immediately build more credibility for your business.
With Service Hub's user survey, you are well on your way to understanding your customers. You can improve your customers' future experiences and easily identify satisfied customers who are eager to share their opinions about your company.
Once you have a hold of happy customers, make sure to turn their stories into social proof. You can easily build such a workflow with HubSpot.
In this way, you grow your business in collaboration with your customers, making them a very important part of your inbound marketing. And that gives you a high degree of loyalty
Give customers the opportunity to take ownership of their experience with a secure customer portal. A portal where customers can access documents, support tickets, and important information about their purchase from you.
Learn what your customers really think with custom surveys and feedback collection tools. Your means to create even better customer experiences.
Help your customers help themselves. In a Knowledge Base, you can reduce your customer cases and save time by collecting FAQs and a library where customers can search for the answers they need.
Automatically track customer information and interactions between customers and your company. It provides insights available to your entire team so you can help customers more personally.
Connect HubSpot with your team email, live chat, Facebook Messenger, and other channels in one universal inbox, so your entire team has access and can respond immediately.
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Keep track of customer inquiries and support cases with a helpdesk, so your team stays organized, can manage tickets, and easily prioritize urgent cases.
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Our custom integrations have helped many businesses synchronize data and automate repetitive tasks between HubSpot and their preferred systems. You can also benefit from our integrations and thus have more time to focus on increasing your revenue and building stronger relationships with your customers.
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